Inextrix Will Exhibit VoIP Solutions at CommunicAsia 2022

The spokesperson of Inextrix, the leading web, mobile, and VoIP development company has announced that the company is going to participate in one of the leading expos, called CommunicAsia 2022. This expo is going to take place in Singapore and Inextrix is one of the exhibitors at this expo and tradeshow.  The company representatives will

How Does Contact Center Software Help You Meet Customer Demands?

Customer demands are ever increasing and for businesses, it is unavoidable to meet these demands. Businesses need to bring in the required technology infrastructure and talent that can meet customer needs. One of the most useful customer management solutions is contact center software.  This software can help businesses directly or indirectly in the process of

Inextrix Announced Its Participation as an Exhibitor at Convergence India Expo

Inextrix Technologies Pvt. Ltd, more popularly renowned as Inextrix, has announced that the company will participate as one of the exhibitors in Convergence India Expo. One of the representatives of the company has shared the exhibition details of the company, which is as below: Booth Number: 5375 Address: Pragati Maidan, New Delhi Date: 23rd of

How Does Technology Impact the Future of Customer Service and Support?

Customer service and support are major operations in more than 80% of businesses as they thrive on repeat business and referral business mechanisms. To support the exceptional customer experience, businesses have started using world class customer service and support tools like blended call center software, VoIP mobile dialer, smart IVR solution, etc. The technology and

Strategic Issues For A Successful Call Center

Running a successful call center is not a cakewalk even if you use the best call center software. There are many stings tangled with each other requiring a call center owner to untangle. There are multiple strategic issues, which need to be addressed within the right time to run a successful call center. 1. Continuously

Improve Customer Support Service with Advanced Contact Center Technology

If you want to outdistance your competitors, you have to adopt the best tools and advanced technologies. Customer service is one department that many businesses put emphasis on as it helps not only in retaining customers, but also in building a known business brand. The contact center software is a commonly used tool to deliver

Simple Steps to Run Inbound and Outbound Contact Centers Successfully

Running a call center is not at all an easy job. From disappointed agents to furious customers, increasing competition, and much more is there to be handled for a call center owner. Thus, it is necessary to have a set of rules to run a successful call center. Of course, inbound and outbound contact centers

Deliver Great Experience to Clients with Omnichannel Solution

The word ‘omnichannel’ is taking the customer service industry by storm and I am going to share more details about it in this article. Any VoIP calling software can be an omnichannel solution such as an inbound call center solution, outbound call center solution, PC dialer, etc. One of the most commonly used VoIP calling software for customer service is a call

5 Best Strategies to Improve Customer Experience with the Best Outbound Call Center Software

All businesses drive various campaigns and one of the most common campaigns in the call centers is related to customer experience. To improve customer experience, businesses use multiple tools such as reliable call center solutions, IVR system solutions, VoIP calling software, call monitoring software, etc. Each of these platforms has its role to play. In

Avoid 5 Mistakes that Drive Your Contact Center Customers Away

A high customer retention rate reflects how amazing your business brand is. Along with receiving a steady revenue stream, customer retention is also necessary for getting referral business and enjoying some more added advantages. The contact centers use the best call center software and best practices to retain customers. Still, in some cases, call centers