5 Best Strategies to Improve Customer Experience with the Best Outbound Call Center Software

All businesses drive various campaigns and one of the most common campaigns in the call centers is related to customer experience. To improve customer experience, businesses use multiple tools such as reliable call center solutions, IVR system solutions, VoIP calling software, call monitoring software, etc. Each of these platforms has its role to play. In

Avoid 5 Mistakes that Drive Your Contact Center Customers Away

A high customer retention rate reflects how amazing your business brand is. Along with receiving a steady revenue stream, customer retention is also necessary for getting referral business and enjoying some more added advantages. The contact centers use the best call center software and best practices to retain customers. Still, in some cases, call centers

5 Reasons Why Your Business Needs a Best Call Center Software

Call center software can benefit businesses, which is why more and more businesses have started using this software. There are multiple options of a software call center available in the market. But, it is recommended to use the best call center software. If you think, this software is built only for a call center or

Top 7 Software Technologies That Are Used in Call Centers

Technologies have been evolving and shaping the call center industry. Nowadays, call center software gets developed with an array of technologies. In this article, Here will share the top 7 technologies that are used in call center solutions. 1. AI Artificial Intelligence (AI) has been shaping many software products and a call center software solution

Auto Dialers Available in iCallify

Out of all available call center solutions in the global market, some of them make their mark, and intelligent call center software offered by iNextrix Technologies Pvt. Ltd, called iCallify is one of them. It is loaded with some amazing features, which make it stand out even if the competition is cutthroat in the call